In the following guide, you will learn how to make requests for any problems, new ideas or other enquiries that relates to a website, digital product or project. This request should be created in the system Bonnier Service Desk.
Please note: this is not a replacement of the IT Self Service Desk.
Step-by-step guide
- If you have a new request for a project, go to the following link: whitealbum.dk/support
- There are 5 options on the site, use if:Request a feature: you have an idea for a new or enhanced functionality on a project.
- Report a problem: you want to report a bug or a problem.
- Ask a question: you have a generel question regarding IT assistance.
- Request a new account: you need a new account for one of our systems, fx. EPI-server.
- SOS: you have an urgent request.
- Once you click on an option, fill out the necessary information:
- Summary: a short description of your request.
- Description: insert relevant information about your request. Please be specific and detailed, as our Service Desk team use this information to file your issue in JIRA.
- Attachment: attach any screenshots, files or images relevant for your request.
- Priority: choose the urgency of your request - or leave at medium (default). Please note this is only an option for features and problems.
- Press create.
- After you have created your request, you can leave a comment and/or insert more files, screenshots and images. This is useful if you have further information in regards to the request.
- You are done with your request now.
- Await response from one of our Service Desk team members. You will be notified through your Bonnier e-mail.
- Please note: Service Desk team might need additional information about your request, in order to set up your issue in Jira. In this case, you will be contacted through your Bonnier e-mail.
